Website Management & Troubleshooting
From bug fixes to new feature requests, our ongoing support keeps your store running smoothly. Get dedicated Shopify expertise without hiring a full-time developer.
Problems We Solve Every Day
If you're experiencing any of these challenges, you're not alone—and we can help.
The Challenge You Face
Running an ecommerce business is demanding enough without worrying about technical issues. When something breaks on your store, you need it fixed fast. When you want a new feature, you shouldn't have to wait months for availability.
Our ongoing management service gives you access to dedicated Shopify experts who know your store inside and out. We handle everything from urgent bug fixes to planned feature development, theme updates to app conflicts.
Unlike hiring in-house, you get senior-level expertise without the overhead. Unlike project-based agencies, you get prioritized attention and fast turnaround. We become an extension of your team—always available when you need us.
Choose from flexible retainer options that match your needs, from basic maintenance to comprehensive support with dedicated hours for new development.
Real Results for Subscription Box Company
The Challenge
No technical team and constant issues with theme, apps, and subscription integration. Previous freelancers were unreliable and slow.
Our Solution
Enrolled in 20-hour monthly retainer. Assigned dedicated developer who learned their stack and provided consistent, reliable support.
The Result
Average issue resolution dropped from 5 days to 6 hours. Completed backlog of 30+ improvements in first quarter. Zero downtime incidents in 18 months.
What's Included
- Priority bug fixes and troubleshooting
- Theme updates and maintenance
- App installation and configuration
- Small feature additions
- Content and product updates
- Performance monitoring
- Monthly reporting
- Dedicated account manager
Key Benefits
- Fast response to urgent issues
- Consistent, reliable support
- No hiring or training overhead
- Proactive issue prevention
- Predictable monthly costs
Ideal For
- Brands without in-house developers
- Stores needing reliable technical support
- Companies with ongoing development needs
- Businesses wanting proactive maintenance
Why Brands Choose Us for Website Management & Troubleshooting
We've helped hundreds of Shopify brands achieve their goals. Here's what sets us apart.
How We Work
Our proven process ensures consistent, high-quality results every time.
Onboarding
We learn your store, tech stack, and processes. Set up communication channels and ticketing.
Request Submission
Submit requests via email, Slack, or our ticketing system. We triage and prioritize based on urgency.
Execution
Our team works on your requests, providing updates and deploying changes after your approval.
Monthly Review
We review completed work, discuss upcoming needs, and recommend proactive improvements.
Frequently Asked Questions
Got questions? We've got answers.
For urgent issues (site down, checkout broken), we respond within 1-4 hours during business hours. Critical issues outside business hours are handled within 2 hours for clients on our premium retainer.
Yes, unused hours roll over for one month. This gives you flexibility while ensuring hours don't accumulate indefinitely.
Retainer hours cover most support and small development tasks. Large projects (new features, redesigns) are scoped and quoted separately. We're transparent about what's included before starting any work.
Retainers are month-to-month with 30 days notice to cancel. You can pause for a month if needed (once per year). We believe in earning your business every month.
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Ready to get started?
Let's discuss how website management & troubleshooting can transform your store and drive more revenue. Book a free 30-minute consultation.